To stay on top of an ever-changing market, Guam Cleaning Masters check in with its customers regularly. Our customer service survey is a quick way of gathering actionable feedback, identify our drawbacks and find ways to improve.When collected and implemented properly, customer feedback can help improve our services. In this blog we are going to explore the best and most effective ways to approach customers for feedback.Firstly, why don’t customers leave feedback? Honestly, why should they? We believe that approaching customers for feedback the right way makes all the difference. Sending a request for feedback with a “Feel free to let me know what you think” doesn’t inspire people to respond. You must prove that their feedback — should they choose to give it — will not be thrown into a shoebox and forgotten.We always ask whether or not customers are satisfied with our service. This way we learn what we may have missed so we can send our cleaners back to complete the job free of cost.If we don’t use the information we’re asking, we’re wasting our customer’s time. We’re also wasting our time. 

When approaching customers for feedback, we make sure to ask questions that encourage a free flowing response rather than simply a YES/NO or a 3.5 out of 5 kind of question. And customers love to know that they were heard. The simplest, most underutilized engagement opportunity is the personal follow up note. It is a powerful way to make our customers feel closer to us, perhaps even part of our company’s growth story. 

“There should be a B2B jail for those who squander this golden engagement opportunity,” said one customer. “Especially because you can follow up easily, no matter the size of your business.”

So email or call us anytime:

Phone: 646-2002 or email j.joshi.gcm@gmail.com